IBPS CRP CSA-XVI (Customer Service Associate) Recruitment 2026
Posted: 28 days ago
Posts: 11403
Location: CENTRAL
Closed: 21 Aug 2026
My Bharat Jobs - Govt Alert App
Get real-time alerts for Sarkari jobs across India — fast, free, and without ads.
Job Details
Common Recruitment Process conducted by the Institute of Banking Personnel Selection for the recruitment of Customer Service Associates in the clerical cadre against the 2027-28 vacancies of participating public sector banks. Recruitment is state-wise: a candidate applies for a single state or union territory, sits the examination at a centre for it, and must pass a Local Language Proficiency Test in a language of that state before joining.
- Level:
- central
- Other Information:
- State-wise vacancies: Clerical recruitment in public sector banks is done state and union territory wise; a candidate may apply for one state or union territory only and is considered for its vacancies alone
- Examination centres: Tentative list annexed to the notification. No request for a change of centre is entertained, and IBPS may allot a centre outside the chosen state, which affects the examination venue only
Job Summary
IBPS conducts the Common Recruitment Process CRP CSA-XVI to select Customer Service Associates in the clerical cadre for the 2027-28 vacancies of participating public sector banks.
Important Dates
Notification date
Age reckoned as on
Last date to apply · Online Registration by Candidates
Last date for fee payment · Payment of Application Fees / Intimation Charges (Online)
Educational qualification reckoned as on
Conduct of Pre-Examination Training (PET)
Admit card · Download of call letters for Online examination - Preliminary
Examination · Online Examination - PreliminaryNext
Result · Result of Online examination - Preliminary
Admit card · Download of Call letter for Online examination - Main
Examination · Online Examination - Main
Provisional Allotment
Dates not announced
- Edit Window for Candidates to Modify/Correct the Application Form
Fee Structure
Application Fee
- 1. SC / ST / PwBD / ESM / DESM:
- Rs. 175 inclusive of GST
- 2. All other candidates:
- Rs. 850 inclusive of GST
Payment Methods
- 1. Mode:
- Online only, payable from 01.08.2026 to 21.08.2026, both dates inclusive
Other Information
- 1. Transaction charges:
- Bank transaction charges for online payment are to be borne by the candidate
- 2. Edit window:
- Online payment is also required for modifying or correcting the application through the edit window
Eligibility Criteria
1. Educational Qualifications
| Criteria | Details |
|---|---|
| A degree (graduation) in any discipline from a University recognised by the Government of India, or an equivalent qualification recognised as such by the Central Government | Required |
| Operating and working knowledge of computer systems - a certificate, diploma or degree in computer operations or language, or Computer or Information Technology studied as a subject in high school, college or institute | Required |
2. Experience Requirements
| Criteria | Details |
|---|---|
| Experience Range | N/A - N/A years |
3. Age Limit
| Criteria | Details |
|---|---|
| Age Range | 20 - 28 years |
| Age Limit As On | 1 Aug 2026 |
| Date of birth range | Born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive |
| SC / ST | 5 years relaxation in the upper age limit |
| OBC (Non-Creamy Layer) | 3 years relaxation |
| Persons with Benchmark Disabilities | 10 years relaxation under the RPwD Act, 2016 |
4. Language Requirements
| Criteria | Details |
|---|---|
| Local language proficiency | Candidates must be proficient in reading, writing, speaking and understanding one specified local language of the state or union territory applied for, chosen at the time of application from the Annexure III list |
| Exemption | Candidates who produce a 10th standard or higher mark sheet or certificate evidencing study of the opted local language need not sit the language test |
5. Other Eligibility
| Criteria | Details |
|---|---|
| Ex-Servicemen | Ex-Servicemen without the civil qualification may qualify as matriculate Ex-Servicemen holding the Army Special Certificate of Education or its Navy or Air Force equivalent, after not less than 15 years of service in the Armed Forces, the certificate being dated on or before the qualification reckoning date |
| Qualification reckoning date | The final result must have been declared on or before 21.08.2026, with documentary proof produced at the time of joining |
| Percentage of marks | To be stated to two decimals; CGPA or OGPA must be converted per the university's criteria, with documentary proof at document verification. Fractions are ignored, so 59.99% is treated as below 60% |
| No credit history clause | Unlike the CRP CSA-XV notification, this notification carries no credit history or CIBIL requirement |
🎯 One App for All Govt Jobs. Zero Ads.
Track jobs by state, department, or stage. Get real-time alerts and save your favorites — without any login or distractions.
- ✅ Real-time verified alerts
- 📍 Smart filters for state & department
- 🔔 Personalized notifications
Post Details
Total Posts: 11403
1. Customer Service Associate (Clerical Cadre)
Category Wise Vacancy:
| Category | Reserved Seats | Other Eligibility |
|---|---|---|
| SC | 1910 | N/A |
| ST | 942 | N/A |
| OBC (NCL) | 2815 | N/A |
| EWS | 996 | N/A |
| UR | 4740 | N/A |
Additional Information
- Nature of the figures: Indicative indent for 2027-28; provisional allotment is made on the vacancies the banks actually report
- Table structure: State and union territory wise across 37 rows, with a bank-wise break-up within each. Dadra & Nagar Haveli and Daman & Diu are listed separately here, where CRP CSA-XV combined them
Salary Details
> Salary Range: ₹24,050 - ₹64,480 Monthly
> Allowances: Allowances and perquisites as per the rules of the participating bank in force from time to time
Other Information
- Scale of pay: Basic Rs. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
How to Apply
- 1. Mode:
- Register online through the IBPS website (www.ibps.in) during the scheduled dates.
Exam Pattern
- 1. Preliminary examination:
- Objective, 100 questions for 100 marks in 60 minutes, separately timed: English Language 30 questions / 30 marks / 20 minutes; Numerical Ability 35 / 35 / 20 minutes; Reasoning Ability 35 / 35 / 20 minutes
- 2. Preliminary qualifying:
- Candidates must clear a cut-off in each of the three tests, decided by IBPS; the shortlisted proceed to the Main examination
- 3. Main examination:
- Objective, 160 questions for 200 marks in 125 minutes, separately timed: General/Financial Awareness 40 questions / 50 marks / 20 minutes; General English 40 / 40 / 35 minutes; Reasoning Ability 40 / 60 / 35 minutes; Quantitative Aptitude 40 / 50 / 35 minutes
- 4. Medium of examination:
- English Language and General English are in English; the other tests are offered in the versions listed for the state or union territory applied for
- 5. Negative marking:
- 0.25 of the marks assigned to a question is deducted for each wrong answer in the objective tests; unanswered questions carry no penalty
Selection Process
- 1. Stage 1:
- Online Preliminary examination (objective)
- 2. Stage 2:
- Online Main examination (objective), on which the merit is drawn
- 3. Stage 3:
- Provisional allotment to a participating bank in the state or union territory applied for
- 4. Local Language Proficiency Test:
- Marks-based and qualifying, conducted by an independent body or the bank after the Main examination and provisional allotment but before joining. Candidates who fail it are not offered appointment
Important Instructions
- 1. Read notification:
- Candidates intending to apply must read the detailed notification carefully and ensure they meet the minimum eligibility criteria on the stipulated dates before registering online.
- 2. Check updates:
- Candidates are advised to regularly visit the official IBPS website (www.ibps.in) for details and updates; the edit window dates will be notified there.
Training Details
- 1. Pre-Examination Training:
- May be arranged in online mode for a limited number of candidates in September 2026; candidates who wish to avail of it must opt in the online application. Attending it confers no right to selection
Other Information
- 1. Participating banks:
- The eleven participating public sector banks listed in Clause A of the notification
- 2. Annexures:
- Annexure I vacancies, Annexure II examination centres, Annexure III state-wise local languages for the LLPT, Annexure IV scanning and upload guidelines, and blank certificate proformas. The blank proformas have not been extracted
- 3. Issued at:
- Signed by the Director, IBPS, dated 01.08.2026
Important Links
Contact Details
Other Information
Grievance portal: For queries/complaints log in to https://cgrs.ibps.in
IBPS CRP CSA-XVI (Customer Service Associate) Recruitment 2026
Posted: 28 days ago
Posts: 11403
Location: CENTRAL
Closed: 21 Aug 2026
My Bharat Jobs - Govt Alert App
Get real-time alerts for Sarkari jobs across India — fast, free, and without ads.
Job Details
Common Recruitment Process conducted by the Institute of Banking Personnel Selection for the recruitment of Customer Service Associates in the clerical cadre against the 2027-28 vacancies of participating public sector banks. Recruitment is state-wise: a candidate applies for a single state or union territory, sits the examination at a centre for it, and must pass a Local Language Proficiency Test in a language of that state before joining.
- Level:
- central
- Other Information:
- State-wise vacancies: Clerical recruitment in public sector banks is done state and union territory wise; a candidate may apply for one state or union territory only and is considered for its vacancies alone
- Examination centres: Tentative list annexed to the notification. No request for a change of centre is entertained, and IBPS may allot a centre outside the chosen state, which affects the examination venue only
Job Summary
IBPS conducts the Common Recruitment Process CRP CSA-XVI to select Customer Service Associates in the clerical cadre for the 2027-28 vacancies of participating public sector banks.
Important Dates
Notification date
Age reckoned as on
Last date to apply · Online Registration by Candidates
Last date for fee payment · Payment of Application Fees / Intimation Charges (Online)
Educational qualification reckoned as on
Conduct of Pre-Examination Training (PET)
Admit card · Download of call letters for Online examination - Preliminary
Examination · Online Examination - PreliminaryNext
Result · Result of Online examination - Preliminary
Admit card · Download of Call letter for Online examination - Main
Examination · Online Examination - Main
Provisional Allotment
Dates not announced
- Edit Window for Candidates to Modify/Correct the Application Form
Fee Structure
Application Fee
- 1. SC / ST / PwBD / ESM / DESM:
- Rs. 175 inclusive of GST
- 2. All other candidates:
- Rs. 850 inclusive of GST
Payment Methods
- 1. Mode:
- Online only, payable from 01.08.2026 to 21.08.2026, both dates inclusive
Other Information
- 1. Transaction charges:
- Bank transaction charges for online payment are to be borne by the candidate
- 2. Edit window:
- Online payment is also required for modifying or correcting the application through the edit window
Eligibility Criteria
1. Educational Qualifications
| Criteria | Details |
|---|---|
| A degree (graduation) in any discipline from a University recognised by the Government of India, or an equivalent qualification recognised as such by the Central Government | Required |
| Operating and working knowledge of computer systems - a certificate, diploma or degree in computer operations or language, or Computer or Information Technology studied as a subject in high school, college or institute | Required |
2. Experience Requirements
| Criteria | Details |
|---|---|
| Experience Range | N/A - N/A years |
3. Age Limit
| Criteria | Details |
|---|---|
| Age Range | 20 - 28 years |
| Age Limit As On | 1 Aug 2026 |
| Date of birth range | Born not earlier than 02.08.1998 and not later than 01.08.2006, both dates inclusive |
| SC / ST | 5 years relaxation in the upper age limit |
| OBC (Non-Creamy Layer) | 3 years relaxation |
| Persons with Benchmark Disabilities | 10 years relaxation under the RPwD Act, 2016 |
4. Language Requirements
| Criteria | Details |
|---|---|
| Local language proficiency | Candidates must be proficient in reading, writing, speaking and understanding one specified local language of the state or union territory applied for, chosen at the time of application from the Annexure III list |
| Exemption | Candidates who produce a 10th standard or higher mark sheet or certificate evidencing study of the opted local language need not sit the language test |
5. Other Eligibility
| Criteria | Details |
|---|---|
| Ex-Servicemen | Ex-Servicemen without the civil qualification may qualify as matriculate Ex-Servicemen holding the Army Special Certificate of Education or its Navy or Air Force equivalent, after not less than 15 years of service in the Armed Forces, the certificate being dated on or before the qualification reckoning date |
| Qualification reckoning date | The final result must have been declared on or before 21.08.2026, with documentary proof produced at the time of joining |
| Percentage of marks | To be stated to two decimals; CGPA or OGPA must be converted per the university's criteria, with documentary proof at document verification. Fractions are ignored, so 59.99% is treated as below 60% |
| No credit history clause | Unlike the CRP CSA-XV notification, this notification carries no credit history or CIBIL requirement |
🎯 One App for All Govt Jobs. Zero Ads.
Track jobs by state, department, or stage. Get real-time alerts and save your favorites — without any login or distractions.
- ✅ Real-time verified alerts
- 📍 Smart filters for state & department
- 🔔 Personalized notifications
Post Details
Total Posts: 11403
1. Customer Service Associate (Clerical Cadre)
Category Wise Vacancy:
| Category | Reserved Seats | Other Eligibility |
|---|---|---|
| SC | 1910 | N/A |
| ST | 942 | N/A |
| OBC (NCL) | 2815 | N/A |
| EWS | 996 | N/A |
| UR | 4740 | N/A |
Additional Information
- Nature of the figures: Indicative indent for 2027-28; provisional allotment is made on the vacancies the banks actually report
- Table structure: State and union territory wise across 37 rows, with a bank-wise break-up within each. Dadra & Nagar Haveli and Daman & Diu are listed separately here, where CRP CSA-XV combined them
Salary Details
> Salary Range: ₹24,050 - ₹64,480 Monthly
> Allowances: Allowances and perquisites as per the rules of the participating bank in force from time to time
Other Information
- Scale of pay: Basic Rs. 24050-1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480
How to Apply
- 1. Mode:
- Register online through the IBPS website (www.ibps.in) during the scheduled dates.
Exam Pattern
- 1. Preliminary examination:
- Objective, 100 questions for 100 marks in 60 minutes, separately timed: English Language 30 questions / 30 marks / 20 minutes; Numerical Ability 35 / 35 / 20 minutes; Reasoning Ability 35 / 35 / 20 minutes
- 2. Preliminary qualifying:
- Candidates must clear a cut-off in each of the three tests, decided by IBPS; the shortlisted proceed to the Main examination
- 3. Main examination:
- Objective, 160 questions for 200 marks in 125 minutes, separately timed: General/Financial Awareness 40 questions / 50 marks / 20 minutes; General English 40 / 40 / 35 minutes; Reasoning Ability 40 / 60 / 35 minutes; Quantitative Aptitude 40 / 50 / 35 minutes
- 4. Medium of examination:
- English Language and General English are in English; the other tests are offered in the versions listed for the state or union territory applied for
- 5. Negative marking:
- 0.25 of the marks assigned to a question is deducted for each wrong answer in the objective tests; unanswered questions carry no penalty
Selection Process
- 1. Stage 1:
- Online Preliminary examination (objective)
- 2. Stage 2:
- Online Main examination (objective), on which the merit is drawn
- 3. Stage 3:
- Provisional allotment to a participating bank in the state or union territory applied for
- 4. Local Language Proficiency Test:
- Marks-based and qualifying, conducted by an independent body or the bank after the Main examination and provisional allotment but before joining. Candidates who fail it are not offered appointment
Important Instructions
- 1. Read notification:
- Candidates intending to apply must read the detailed notification carefully and ensure they meet the minimum eligibility criteria on the stipulated dates before registering online.
- 2. Check updates:
- Candidates are advised to regularly visit the official IBPS website (www.ibps.in) for details and updates; the edit window dates will be notified there.
Training Details
- 1. Pre-Examination Training:
- May be arranged in online mode for a limited number of candidates in September 2026; candidates who wish to avail of it must opt in the online application. Attending it confers no right to selection
Other Information
- 1. Participating banks:
- The eleven participating public sector banks listed in Clause A of the notification
- 2. Annexures:
- Annexure I vacancies, Annexure II examination centres, Annexure III state-wise local languages for the LLPT, Annexure IV scanning and upload guidelines, and blank certificate proformas. The blank proformas have not been extracted
- 3. Issued at:
- Signed by the Director, IBPS, dated 01.08.2026
Important Links
Contact Details
Other Information
Grievance portal: For queries/complaints log in to https://cgrs.ibps.in
Share This Page
Let your network know about this content
Click below to copy the link and share it!
More jobs at Institute of Banking Personnel Selection
IOCL NRPL Panipat LA Staff (Patwari) EOI 2026-27
2 posts · Haryana · Announcement
DRDO DMRL Hyderabad JRF Recruitment 2026 (DMRL/HRD/JRF/2026/01)
18 posts · Telangana · Announcement
CSBC Bihar Police Driver Constable Recruitment 2025 (Advt 02/2025)
Bihar · Selection Process
BSSC CBT tender 2026 (NIT 05/310)
Bihar · Selection Process
DRDO CAIR JRF Mathematics Recruitment 2026
1 posts · Karnataka · Announcement
Directorate General of Maritime Administration Shipping Master and Director (Deputation) Recruitment 2026
1 posts · Announcement